Senior Application Engineer: brilliant opportunity for support engineers with knowledge and experience of contact centre, telephony domain, Genesys and Verint software. Up to £62,183 27.9% pension, 60% home working, and great work/life balance DWP. Digital with Purpose. DWP is the UK's largest government department. Over 20 million daily users get in touch with us, as they try to find work and access critical support. Our contact centres and contact channels are a lifeline to so many people. And we're delivering a once-in-a-generation transformation of these contact centre services, using leading-edge tech to improve outcomes for users. We are looking for a Senior Application Engineer to join us. You'll be comfortable giving exceptional 3rd line support and have knowledge and experience of contact centre, telephony domain, Genesys and Verint software. As our new Senior Application Engineer you will: · Lead, coach and mentor other Application Engineers providing technical leadership and guidance. · Use software to improve business performance and lead teams to troubleshoot issues in contact centre, telephony and channel domains · Input into systems integrations and architecture · Provide 3rd line support on products developed, including out of hours support as and when required. What skills, knowledge and experience will you need? o Genesys Platforms (Enterprise & Cloud) o Genesys applications including core contact centre, WFM, Routing, Reporting and Agent Desktop. o Verint products, Omilla products, Nuance products. o Experience of working with a medium to large contact centre organisation (or an strong understanding of working in that context) o Exceptional servant leadership skills, effectively leading multi-disciplinary teams o Ability to manage conflicting views to enable good design and prioritisation choices. Details. Wages. Perks. You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, London, Manchester, Newcastle or Sheffield, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with 60% home working. We offer pay up to £62,183 You'll also get a brilliant civil service pension with employer contributions worth 27.9%, and a generous leave package starting at 26 days and rising to 31. We also have a broad benefits package built around your work-life balance which includes: · Flexible working, flexi hours and extra flexi days off · Hybrid working: 60/40 home working, and hub working · Family-friendly policies · Time off volunteering and charitable giving · Bring your authentic self to work with 'I Can Be Me in DWP' · Discounts and savings on shopping, fun days out and more · Interest-free loans to buy a bike or a season ticket · Sports and social activities · Working in an award-winning environment and culture · Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Interview We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES - So click the link below and get started with the next step in your career at DWP Digital. CLICK APPLY for more information and to start your application.